PPH enjoyed a steady growth during those early years of its existence and ultimately saw the need to begin
hiring additional employees. Jim and Nancy's sons, Jeff and Rick Patterson, eventually came to work for the family business
and were taught the same high standards of customer service that had grown the business to that point.
Jim and Nancy Patterson retired from the daily function of the business in 2000, leaving Jeff and Rick
to manage and continue to grow the family business using a very high level of customer service, a concept they call "knock
your socks off service" to propel the business into the future.