We are also aware that it is sometimes impossible for you to be sure of the reputation of those coming
into your home. That's why we ask those difficult but important questions for you. Every potential employee at PPH
submits themselves to pre-employment criminal and MVR background checks, as well as drug and alcohol screening. This
weeds out any who don't meet our--and your--high standards. But we don't stop there. We also do ongoing random and post
accident drug and alcohol screening, as well as educational classes to help prevent drug abuse. In addition to all of
this, we employ Profile EAP to provide an "employee assistance program" for all of our employees in case they need some help
with any such problems they or their family may encounter.
The bottom line is this - we feel strongly that insuring your security starts with us. If we hire
quality people in the beginning, we stand a better chance of retaining quality people for years to come, forming the
foundation for our "knock your socks off" customer service.
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At PPH, we value your property, just like it was our own. In fact, we value it so much that when we enter
your home, we wear protective shoe covers to make certain that we don't track dirt in or otherwise damage your floor covering.
When we are working in a central area in your home, we place drop cloths down to protect your home and when we finish caring
for your service needs, we clean up our work area so that you don't have to. Our goal on every call is to leave your home
as clean or cleaner than we arrived.
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When you call PPH for Plumbing, Heating, or Air Conditioning service, we arrive at your home in a "state-of-the-art"
mobile warehouses. These "warehouses on wheels" are fully stocked with thousands of parts, so that we reduce the chance
of wasting your valuable time driving to the parts house for parts to complete your service order. For example, we bring
a full line of faucets, as well as water heaters, garbage disposals, and much more right to your home on the first visit. Chances
are we will be able to take care of most anything you need without leaving for parts. But even if we do have to leave
for a part, you can be certain that you won't have to pay for the time we spend driving to do that because of our "Up Front
Pricing."
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"UP FRONT PRICING" means peace of mind for you, knowing that the price you are quoted before we begin working is the price
you will pay when we are finished. With other companies, you are never sure what the price will be until the job is complete,
since they don't know how long the job might take to complete. You have to watch the clock to make sure that you are only
charged for the time the service person was actually there working and then there can be hidden charges like minimum time
charges, (even if they are there for a short time, a minimum of an hour is charged to you) travel charges, and charges for
the service person to drive to the supply house to retrieve parts for your call.
With Patterson Plumbing & Heating you know how much you will pay BEFORE we start, so that you can put away the stop
watch and relax. We also have the necessary time to make sure we make the necessary repairs right the first time, rather than
running out the door without double checking for problems or leaks. With our "Up front Pricing," you can be confidant that
the job will be done right at a price you can afford every time.
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At Patterson Plumbing & Heating, we guarantee our parts
and labor on repairs for at least one year (many repairs have longer gaurantees). Yes! One year—not 30, 60 or 90
days—like a lot of service companies. |
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PPH Service Club members enjoy many benefits. Among them are preferential scheduling over non-members,
discounted rates, and after hour emergency service availability.
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(Rick's Note: I recently did a search of the Better Business Bureau for other member companies. I was curious
what their BBB rating was. I was astounded to find that most of the service companies I checked were not even members.
I wonder why they would choose not to be a member of such a beneficial organization. I wonder. . .)
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Patterson Plumbing & Heating, Inc. is a proud member of the worldwide organization of Nexstar Network and subscribes to their Code of Ethics. |
 Regular Service Hours—with no additional cost!
Our regular service hours are 8:00am-8:00pm, Monday through Friday and
8:00am-5:00pm on Saturday. At Patterson Plumbing & Heating, we
have a fleet of radio-dispatched trucks that are fully stocked with commonly used parts to meet your needs. We don't leave
until your problems are solved!
24-Hour
Emergency Service Have an emergency? Just give us a call! We
are available 24 hours a day, 7 days a week for emergency service.
Our Guarantee At Patterson Plumbing & Heating,
we guarantee our parts and labor on repairs for at least one year (many repairs have longer gaurantees). Yes! One year—not
30, 60 or 90 days—like a lot of service companies.
Payment Options We accept cash, checks, Visa,
MasterCard, Discover, American Express and multiple finance options. 
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